FAQ ANSWERS
ALARMS
- No. CITY ORDINANCE 1574 allows the suspension of responses to alarms for various reasons.
- Yes. CITY ORDINANCE 1574 states that an Alarm User Shall:
- Maintain the premises and the Alarm System in a manner that will minimize or eliminate False alarms, and
- Make every reasonable effort to respond or cause a representative to respond to the Alarm location within 20 minutes when
notified
- Not manually activate an alarm for any reason other than an occurrence of an event that the Alarm System was intended to
report.
- An Alarm User shall adjust the alarm so that an exterior signal will not sound for longer than fifteen (15) minutes UL standards
365 or 609.
- An Alarm User shall have a properly Licensed Alarm Company inspect the Alarm System after three (3) false alarms in one (1)
month period
- An Alarm User shall no use Automatic Voice Dialers.
- An Alarm User shall maintain at each Alarm site, a set of written operating instructions for each Alarm System.
- Yes, an Alarm Company performing Monitoring services shall:
- Offer training without causing false alarms
- Attempt to verify every alarm signal, except Duress and Holdup Alarm activation before requesting a response
- Communicate cancellations to the emergency services.
- Provide adequate training as to proper use of Duress or Holdup Alarms
- Communicate the area of activation
- Attempt to contact the Alarm User when a dispatch request is made
- Maintain Dispatch Request Records for one (1) year,
- Yes there is a fine. Alarm users are allowed 3 false alarms in a 30 day period after which they can be fined: 4th $25, 5th $50, 6th $75,
more than 6 $100. However the department will most likely just suspend the response to your alarm activations until such time as
the alarm is made reliable by the owner.
|
